Support and Training

Instructional Design Coordinators are expected to use their expertise in various technological fields to train faculty and students to use available technology to the fullest extent. In addition to conducting training sessions and seminars, instructional design coordinators provide technical support for students and faculty, ensuring that assistance via phone and e-mail is available to the users as much as possible. The associate needs to guide users through preparing their computers for online learning, perform administrative tasks, such as managing online student enrollment, account management, as well as personal assistance required by users in order to successfully use the available software. It is imperative for the instructional design coordinator to communicate efficiently with students, faculty, and supporting staff to manage the proper implementation of the learning programs required by the institution.