Ask 4imprint

Question 1

What is 4imprint and what do you sell?

Accepted Answer

4imprint is one of the largest promotional products companies in North America. We sell more than 30,000 customizable promotional products, printed or embroidered with your logo: apparel, bags, drinkware, writing and stationery, technology, office and awards, trade show and signage, wellness and safety, food and candy, outdoor and leisure, toys and novelties, and more.

Question 2

How many products do you offer?

Accepted Answer

We offer more than 30,000 personalized promotional products across every major category, and our team can help you narrow it down to the right fit for your budget, audience and timeline.

Question 3

Where is 4imprint located?

Accepted Answer

4imprint is headquartered at 2875 Atlas Ave, Oshkosh, WI 54904. You can reach our team by phone at 1-877-446-7746, by live chat, or through the contact form on 4imprint.com.

Question 4

What brands do you carry?

Accepted Answer

We carry many well-known brands alongside our own lines. Examples include Carhartt, Nike, The North Face, YETI, Stanley, Owala, Moleskine, Life is Good, Richardson, Koozie, Crossland and TaskRight, among many others.

Question 5

Has 4imprint won any awards?

Accepted Answer

Yes. Recent recognitions include Fortune Best Workplaces in Advertising and Marketing (2026), Forbes America's Best Midsized Employers (2026), and Vets Ready Employer Gold (2025).

Question 6

What is #SwaggingRights?

Accepted Answer

#SwaggingRights is where we feature real customer photos of their 4imprint promotional products in action. It is a fun way to see how other organizations are using promo, and to share your own.

Question 7

How do I place an order?

Accepted Answer

You can order online at 4imprint.com or by phone at 1-877-446-7746. Right after ordering you get an email confirmation with your order number, then a Customer Care Representative reviews your order and artwork and sends an e-proof. Once you approve the proof you get an order confirmation with dates and charges. Nothing goes into production without your approval.

Question 8

Will I see a proof before it prints?

Accepted Answer

Yes, always. You receive an e-proof, a link showing your artwork on a mockup of your item, and nothing goes into production until you approve it. The only exception is an exact reorder of the same art on the same item.

Question 9

Can I change or cancel my order?

Accepted Answer

You can cancel any time before the order goes into production, at no charge. Once items are imprinted with your logo the order cannot be cancelled. Any changes go through your Customer Care Representative.

Question 10

How do reorders work?

Accepted Answer

Reorders are easy. We keep your artwork on file, so you can reorder the same item or put your logo on something new. An exact reorder of the same art and item needs no new proof and no new setup charge.

Question 11

Can I order a quantity between the price breaks?

Accepted Answer

Yes. Our patented Glide feature (U.S. Pat. No. 7,979,318) lets you order in-between quantities instead of being forced up to the next price break, so you order exactly what you need.

Question 12

Is the artwork and design really free?

Accepted Answer

Yes. All artwork is free, including design and prep. If you do not have a logo or art ready, you can describe what you want to a representative and our art team will create it at no charge. Free art is part of every order.

Question 13

How do I send you my logo or artwork?

Accepted Answer

The easiest way is to reply to your order confirmation email with your file attached, or email your Customer Care Representative directly. If you are not sure what you have, our art team will work with whatever you can provide.

Question 14

Can you match my exact brand colors (PMS)?

Accepted Answer

In most cases, yes. Exact PMS color matching is available, though some products cannot match exactly, and an exact match may carry an extra charge for specialized ink. Where an exact match is not possible we match as closely as we can.

Question 15

Do you keep my artwork on file?

Accepted Answer

Yes. We keep your artwork on file so you can reorder quickly or use the same logo on other products later without redoing the art.

Question 16

What if I use a logo I do not own?

Accepted Answer

When you supply artwork you warrant that you have the right and authority to use and distribute it. For college and university logos we are licensed for many, for internal use; call 1-877-446-7746 and ask for the Education Team.

Question 17

How do free samples work?

Accepted Answer

You can try before you buy with free samples. Click 'request a free sample' on a product page, or call 1-877-446-7746. Samples are free and in most cases you keep them. For more expensive items we may ask for the sample back.

Question 18

Is there a limit on free samples?

Accepted Answer

We do not publish a set limit. Samples are meant for items you are seriously considering or for gathering ideas, and we may decline a request at our discretion. For specifics on your situation, just ask a representative.

Question 19

What product categories do you have?

Accepted Answer

Our main categories are Apparel, Bags, Drinkware, Writing, Technology, Office & Awards, Trade Show & Signage, Wellness & Safety, Food & Candy, Outdoor & Leisure, Auto/Home/Tools, Toys & Novelties and Stationery. You can browse them all at 4imprint.com.

Question 20

Do you have apparel and embroidered clothing?

Accepted Answer

Yes. We offer a large range of apparel, from t-shirts and polos to jackets and hats, which can be screen printed or embroidered with your logo. Our art team helps you pick the right decoration method for the garment.

Question 21

Can you help me pick the right product?

Accepted Answer

Absolutely. Tell a representative your audience, budget, timeline and goal, and we will recommend options, send free samples, and create free art so you can see exactly how it will look before you commit.

Question 22

What is the minimum order?

Accepted Answer

Each item shows a minimum quantity, which is generally required. If you need fewer, call 1-877-446-7746 and we will try to help. Our Glide feature also lets you order in-between quantities rather than jumping to the next price break.

Question 23

Do you offer quantity discounts?

Accepted Answer

Yes. Pricing improves as quantity goes up, and for larger orders you can call 1-877-446-7746 for additional discounts. You only pay for what you order.

Question 24

What is a setup charge?

Accepted Answer

A setup charge is a screen, die or similar charge to create your imprint. It is not an art charge, which is always free. An exact reorder of the same art and item carries no setup charge again, and once a logo is digitized for embroidery it is not charged again on other items.

Question 25

What if you ship fewer items than I ordered?

Accepted Answer

You only pay for what you order, and if fewer items ship than ordered you pay only for what you receive. There are no surprise overrun charges.

Question 26

Do you have a price guarantee?

Accepted Answer

Yes. If within 30 days of your purchase you find a lower total price for the same product elsewhere, we refund double the difference. It is part of our 360° Guarantee.

Question 27

How long does production take?

Accepted Answer

Each item lists its production time, the number of business days to print a single-color imprint after you approve your art. Add shipping time on top of that. If you need something faster, ask about our 24 Hour Rush service or call us.

Question 28

What shipping options do you offer?

Accepted Answer

At checkout you can choose Ground, 2-day or Next Day shipping. We can also split a shipment to multiple locations, and you can ship on your own carrier account; just let your Customer Care Representative know.

Question 29

How fast can I get my order?

Accepted Answer

It depends on the item's production time plus your shipping choice. For speed, thousands of items qualify for 24 Hour Rush and can ship the next day, and you can choose Next Day shipping at checkout. Tell us your in-hands date and we will find the fastest route.

Question 30

Can you ship to multiple locations?

Accepted Answer

Yes. We can split your order and ship to multiple locations. Just request split shipments through your Customer Care Representative.

Question 31

Do you ship internationally?

Accepted Answer

In many cases, yes. International shipping is handled case by case through Customer Care, so contact us at 1-877-446-7746 with the details and we will let you know the options.

Question 32

How does 24 Hour Rush work?

Accepted Answer

24 Hour Rush is our 'Order Today, Ships Tomorrow' service. Place a qualifying order by 6 p.m. Central and approve your art mock-up by 7 p.m. Central, and it ships the next day (excluding weekends and holidays). The fast production process is a $40 charge.

Question 33

How many products qualify for 24 Hour Rush?

Accepted Answer

Thousands of items qualify, roughly 4,600 products across apparel, drinkware, bags and more. Rush-eligible items carry a '-24HR' item number and a 'Ships within 1 day' note. Browse them under 24 Hour Rush on 4imprint.com.

Question 34

What is the 360° Guarantee?

Accepted Answer

Our 360° Guarantee has three parts. Certain delivery: it's on time or it's on us, and if our late shipment makes you miss your event, the order is free. Certain value: if you find a lower total price within 30 days, we refund double the difference. Certain happiness: if you are not 100% satisfied, we pick up the order and rerun it or refund your money, your choice.

Question 35

What if my order arrives late?

Accepted Answer

Certain delivery means it's on time or it's on us. If a late shipment that is our fault causes you to miss your event, your order is free.

Question 36

What if I am not happy with my order?

Accepted Answer

Certain happiness covers you: if you are not 100% satisfied, we will pay to pick up the order and rerun it, or refund your money, whichever you choose. For a defect or quality issue, contact your Customer Care Representative for a rerun or refund, and we pay return shipping on defective product.

Question 37

What is your return policy?

Accepted Answer

Because promotional products are custom imprinted, returns are handled through our satisfaction guarantee rather than a standard return window. If you are not 100% satisfied, or there is a defect, we rerun the order or refund you, and we pay return shipping on defective product.

Question 38

What payment methods do you accept?

Accepted Answer

We accept checks and all major credit cards. Your card is authorized when the order is ready for production, and funds are collected when the order ships. Pre-payment is not required.

Question 39

Can I open an account or get net 30 terms?

Accepted Answer

Yes. We offer open accounts with net 30 terms. We check Dun & Bradstreet, or send a credit application if you are not listed, and the account must open before the order goes into production. Open accounts are also offered to most government and educational institutions.

Question 40

Do you accept purchase orders?

Accepted Answer

Yes. With an open account you can order on a purchase order with net 30 terms. Most government and educational institutions qualify for an open account; contact us to set one up.

Question 41

How does sales tax work, and can I buy tax-exempt?

Accepted Answer

We collect sales tax on orders shipped to states that impose it, plus Washington D.C. and Puerto Rico. If your organization is tax-exempt, send an exemption or resale certificate to your Customer Care Representative and we will update your order.

Question 42

How is my logo put on the product?

Accepted Answer

Depending on the product, your logo is screen printed, embroidered, laser engraved, or applied with another method suited to the material. Our art team recommends the best decoration method for each item, and you approve an e-proof before anything is made.

Question 43

How does embroidery pricing work?

Accepted Answer

Embroidery has a minimum order of 6 pieces and a one-time $35 tape (digitizing) charge, which is waived on orders of 24 or more polos, dress shirts and jackets. There are no stitch-count fees and no extended-size upcharge, and once your logo is digitized it is not charged again on other items.

Question 44

What is Better Choices?

Accepted Answer

Better Choices® makes it easier to find promotional products with sustainability and responsibility characteristics. It covers Better Materials (recycled polyester, paper or plastic, FSC- or SFI-certified responsible forestry, organic or US-grown cotton, OEKO-TEX®, carbon-neutral products) and Better Workplaces (Certified B Corporations and Fair Labor Association members), plus safety and performance certifications.

Question 45

Do you have eco-friendly or recycled products?

Accepted Answer

Yes. Through Better Choices you can find products made from recycled polyester, paper or plastic, responsibly forested wood and paper (FSC or SFI), and organic or US-grown cotton, among other responsible options.

Question 46

Can you print our school or college logo?

Accepted Answer

Yes. We are licensed for many college and university logos, for internal use. Call 1-877-446-7746 and ask for the Education Team, who can confirm licensing and help with your order.

Question 47

Do schools and government agencies get special terms?

Accepted Answer

Yes. Open accounts with net 30 terms are offered to most government and educational institutions, and our Education Team can help with licensing and sourcing. Tax-exempt organizations can also shop tax-free with a certificate on file.

Question 48

What is the one by one charitable program?

Accepted Answer

one by one® is our charitable giving program. We award $500 grants of promotional products, several each business day, to people working to make a difference. Applicants must be employed by or serve on the board of a 501(c)(3) charity, religious organization or accredited school.

Question 49

How do I contact 4imprint?

Accepted Answer

You can reach us by phone at 1-877-446-7746, by live chat, by fax at 800-355-5043, or through the contact form on 4imprint.com. Our address is 2875 Atlas Ave, Oshkosh, WI 54904.

Question 50

What are your hours?

Accepted Answer

Our phone and chat hours (Central Time) are Monday to Friday 7:00 a.m. to 9:00 p.m., and Saturday 8:00 a.m. to 2:00 p.m. Holiday hours and closures apply on a few days each year.

Question 51

Can I talk to a real person?

Accepted Answer

Yes. Every order is handled by a real Customer Care Representative, and you can reach a person by phone at 1-877-446-7746 or by live chat during business hours. We are known for fast, friendly, human help.

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made certain.

How we make it certain

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