Ask Liberty Flagpoles

Question 1

What is Liberty Flagpoles?

Accepted Answer

Liberty Flagpoles is a veteran and family owned company selling American-made flags, flagpoles, accessories and lighting for homes, businesses and campuses. Founded in 2012, it also offers custom printed flags, flag artwork, professional installation and Liberty Gear apparel.

Question 2

Are you veteran owned?

Accepted Answer

Yes. Liberty Flagpoles is a veteran and family owned small business. CEO Travis Phillips served eight years in the U.S. Air Force, the Phillips family has served across multiple generations, and the company regularly partners with veteran non-profits across the country.

Question 3

Are your flags and flagpoles made in America?

Accepted Answer

Yes. American-made products are a core commitment at Liberty Flagpoles, from U.S.-made flags to American-made flagpoles. The company is a member of the National Independent Flag Dealers Association (NIFDA) and the Flag Manufacturers Association of America (FMAA).

Question 4

Where are you located?

Accepted Answer

Liberty Flagpoles is based in Hampden, Massachusetts, and ships nationwide across the United States.

Question 5

Why buy from Liberty Flagpoles?

Accepted Answer

Liberty Flagpoles offers American-made products from a veteran and family owned business, a satisfied-or-refunded guarantee, industry-leading customer support, and a BBB Blue Seal. It is also recognized as an industry leader in commercial flagpoles.

Question 6

What do you sell?

Accepted Answer

Liberty Flagpoles carries flags (American, state, military, historical, holiday, religious, miniature and custom), residential and commercial flagpoles, accessories and lighting, and Liberty Gear apparel. Use the "Which flagpole is right for you?" section on this page to narrow it down.

Question 7

What residential flagpoles do you offer?

Accepted Answer

For homes, Liberty Flagpoles offers telescoping, sectional, one-piece, wall-mounted and indoor flagpoles, in a range of heights and finishes. Many kits include a free American flag, and orders over $200 ship free by standard carrier.

Question 8

What commercial flagpoles do you offer?

Accepted Answer

Liberty Flagpoles is an industry leader in commercial flagpoles, offering aluminum, fiberglass, nautical, giant steel and wall-mount poles built for schools, campuses and businesses. Commercial orders are quoted, just request a quote.

Question 9

What is your flagship flagpole?

Accepted Answer

The flagship is the American Standard Heavy Duty Telescoping Flagpole Kit, made from heavy-duty aircraft-grade aluminum with a tiered detent locking system, offered in 15, 20 and 25 foot heights and satin, anodized bronze or anodized black finishes. Every component is made in America, and the kit includes free shipping and a free 4x6 nylon American flag. The telescoping design is built to withstand high winds and makes flag changes easy.

Question 10

What flags do you sell?

Accepted Answer

Liberty Flagpoles sells American, state, military, historical, holiday, religious and miniature flags, as well as custom printed flags, all U.S. made.

Question 11

Do you make custom flags?

Accepted Answer

Yes. Liberty Flagpoles offers custom printed flags and flag artwork services, so you can create a flag for your organization, event or campus.

Question 12

Do you sell flagpole lighting?

Accepted Answer

Yes. Liberty Flagpoles carries flagpole lighting including solar flagpole lights, flash collars, landscape lighting and memorial flag cases, plus other accessories and replacement parts.

Question 13

Do you sell apparel or gear?

Accepted Answer

Yes. Liberty Gear is the company's line of apparel, hats and headwear for flag and country enthusiasts.

Question 14

Do you offer telescoping flagpoles?

Accepted Answer

Yes. Telescoping flagpoles are a specialty, including the flagship American Standard Heavy Duty kit (15, 20, 25 ft) and residential telescoping poles (17 or 21 ft). The telescoping design lets the flag adjust to weather and makes raising, lowering and changing the flag easy.

Question 15

How much do your flagpoles cost?

Accepted Answer

Pricing varies by pole, size, finish and any current promotions, and commercial flagpoles are quoted to your project, so the product pages at libertyflagpoles.com show the current prices. You can also leave your details here and the team will help with a quote.

Question 16

What comes in a flagpole kit?

Accepted Answer

Kits generally include the flagpole and the hardware needed to fly your flag, and many telescoping kits include a free American flag. Their Knowledge Center has a "what's included in a typical flagpole kit" guide for the details.

Question 17

How do I choose the right flagpole?

Accepted Answer

Start with how you'll use it (home or commercial), then consider height, material (aluminum vs fiberglass) and mounting style. Liberty Flagpoles' Knowledge Center has guides for each, and you can tell me your situation and I'll point you to the right one.

Question 18

How tall should my flagpole be?

Accepted Answer

It depends on the setting. Liberty Flagpoles has sizing guides for homes and for commercial buildings, and a "shop by height" range from 15 ft up to 100 ft. As a rule, taller buildings and open campuses suit taller poles; their guides give specific recommendations.

Question 19

Fiberglass or aluminum flagpole?

Accepted Answer

Both are offered. Aluminum is a common, durable choice for most residential and many commercial poles, while fiberglass suits certain commercial and coastal needs. Liberty Flagpoles has a "Fiberglass vs Aluminum Flagpoles" guide to help you compare.

Question 20

How do I install a flagpole?

Accepted Answer

Liberty Flagpoles has installation guides for one-piece, wall-mounted and in-ground flagpoles, and also offers professional installation services if you'd rather have it done for you.

Question 21

How do I maintain or care for my flagpole?

Accepted Answer

The Knowledge Center covers residential flagpole maintenance, how often to inspect your pole, and a guide to replacing flagpole parts, so you can keep your display in top shape for years.

Question 22

How long do flags last?

Accepted Answer

It depends on climate, wind and how much sun and weather the flag is exposed to. Liberty Flagpoles has a "How Long Do Flags Last?" resource with guidance on getting the most life from your flag.

Question 23

Do you offer free shipping?

Accepted Answer

Yes. Orders over $200 generally ship free by standard carrier (UPS or USPS), and orders under $200 are charged discounted parcel rates. Oversized items and one-piece poles ship by freight. See the shipping policy at libertyflagpoles.com for the current details.

Question 24

How long does shipping take?

Accepted Answer

As estimates: heavy-duty telescoping kits ship in about 3 to 6 days; commercial and freight poles about 1 to 4 weeks; anodized or powder-coated finishes add about 2 to 4 weeks; and peak season (February through July) can add 2 to 4 weeks. See the shipping policy for current timing.

Question 25

How are large flagpoles shipped?

Accepted Answer

Oversized items and one-piece poles ship by freight (LTL). Many freight orders carry a flat courtesy freight fee within the continental lower 48 states (Alaska, Hawaii, Puerto Rico and international are excluded). The customer unloads the shipment and should inspect it before signing, reporting any damage or shortage within 5 days. See the shipping policy for the current fee and terms.

Question 26

What is your return policy?

Accepted Answer

Liberty Flagpoles backs its products with a satisfied-or-refunded guarantee. Full return terms are on the Return Policy page at libertyflagpoles.com; note that refused undamaged freight shipments may involve freight and restocking charges. Navidium shipping protection is also offered at checkout.

Question 27

Do you ship to Alaska, Hawaii or internationally?

Accepted Answer

The flat freight program covers the continental lower 48 states and excludes Alaska, Hawaii, Puerto Rico and international destinations, which may require a custom freight quote. Contact the team and they'll help with a quote for your location.

Question 28

Do you offer discounts for veterans or first responders?

Accepted Answer

Yes. Liberty Flagpoles offers service discounts for Veterans, First Responders, and more. See the Service Discounts page at libertyflagpoles.com or contact the team to learn how to claim yours.

Question 29

Do you offer discounts for teachers or government?

Accepted Answer

Yes. Liberty Flagpoles offers service discounts that include Teachers and Government Employees, which is a great fit for schools, districts and public buildings. Contact the team or see the Service Discounts page for how to claim yours.

Question 30

Do you have a satisfaction guarantee?

Accepted Answer

Yes. Liberty Flagpoles offers a satisfied-or-refunded guarantee and industry-leading customer support, and carries a BBB Blue Seal.

Question 31

Do you offer gift cards?

Accepted Answer

Yes. A Liberty Flagpoles Gift Card is available, a good option when you're not sure which pole or flag someone wants.

Question 32

What resources do you have?

Accepted Answer

Liberty Flagpoles has a Knowledge Center with buying, sizing, installation and maintenance guides, flag etiquette and U.S. Flag Code resources, half-staff alerts, an America 250 hub, flag history, an FAQ and a blog, all free to read at libertyflagpoles.com.

Question 33

Do you have flag etiquette or flag code information?

Accepted Answer

Yes. Liberty Flagpoles has flag etiquette resources, including how to display the U.S. flag indoors and out, what the U.S. Flag Code is and why it matters, and an Ultimate American Flag Display and Etiquette Resource.

Question 34

Do you post half-staff flag alerts?

Accepted Answer

Yes. Liberty Flagpoles maintains Half Staff Flag Updates covering federal and state notices, so you know when to fly your flag at half-staff.

Question 35

What is America 250?

Accepted Answer

America 250 marks the 250th anniversary of the United States. Liberty Flagpoles has an America 250 Information Hub with background and related flags for the milestone.

Question 36

How do I contact Liberty Flagpoles?

Accepted Answer

You can call 1-800-314-2392 (or 888-343-6485), Monday through Friday 8:30am to 6:00pm EST, or reach the team through libertyflagpoles.com. You can also leave your name and email here and the team will follow up.

Question 37

How do I get a commercial or bulk quote?

Accepted Answer

For commercial, bulk or campus orders, request a quote through libertyflagpoles.com or call 1-800-314-2392. You can also leave your details here with a few specifics and the team will follow up with a quote.

Question 38

What are your hours?

Accepted Answer

Liberty Flagpoles is open Monday through Friday, 8:30am to 6:00pm EST.

Question 39

Where can I follow Liberty Flagpoles?

Accepted Answer

Liberty Flagpoles is on Facebook, Instagram and YouTube. Links are at libertyflagpoles.com.

Built stronger.
Built in America.

How can we help?

Why Liberty Flagpoles

Flying proud, coast to coast

Browse answers by topic

Ready to raise the flag?

Take it to your phone