Ask Master Manufacturing

Question 1

What is Master Manufacturing?

Accepted Answer

Master Manufacturing (Master Caster Co.) is a Cleveland, Ohio maker of casters, glides, doorstops, floor protection and workspace solutions. Founded in 1951, it's a certified woman-owned small business whose products are proudly made in the USA. As they put it, they're "not just casters anymore."

Question 2

How long has Master been in business?

Accepted Answer

Master was founded in 1951 in Cleveland, Ohio, and is "over 75 years and still rolling," growing from a small family business into a leader in office mobility and protection.

Question 3

Are you woman-owned?

Accepted Answer

Yes. Master is a Certified Woman-Owned Small Business and a Certified Women's Business Enterprise (W.B.E.), and a member of the National Minority Business Council.

Question 4

Are your products made in the USA?

Accepted Answer

Yes. Master's products are proudly made in the USA, manufactured at its facility in Cleveland, Ohio.

Question 5

Where is Master located?

Accepted Answer

Master is located at 9200 Inman Avenue, Cleveland, Ohio 44105. You can reach the team at 800-323-5513.

Question 6

Why choose Master?

Accepted Answer

Master is an industry leader in office protection and mobility, with made-in-USA manufacturing since 1951, certified woman-owned status, and a focus on sustainable, durable solutions to enhance and protect your workspace, not just products.

Question 7

What do you make?

Accepted Answer

Master makes casters, glides, doorstops and floor protection, plus a range of workspace lines: Scratch Guard felt & floor protection, CordAway wire management raceways, CleanGreen microfiber, ComfortMakers, Instant Wheels, Mighty Movers and ReStor-It. Use the "Which caster is right for your floor?" section on this page to narrow it down.

Question 8

What casters do you offer?

Accepted Answer

Master offers a full line of casters with hard or soft wheels, single and dual-wheel styles, and a range of stem types to fit most chairs, casters for about 99% of office chairs. The right one depends on your floor, load and chair stem.

Question 9

What are Instant Wheels?

Accepted Answer

Instant Wheels are Master's mobility line for adding wheels to furniture and equipment quickly. See the Instant Wheels collection at mastermfgco.com for the current options.

Question 10

What are Mighty Movers?

Accepted Answer

Mighty Movers are Master's movers built to help move heavier loads and furniture. See the Mighty Movers collection at mastermfgco.com for details.

Question 11

What is CordAway?

Accepted Answer

CordAway Wire Management Raceways help route and conceal cords and cables for a safer, tidier workspace, a popular pick for classrooms and offices.

Question 12

What is CleanGreen?

Accepted Answer

CleanGreen is Master's microfiber cleaning line for surfaces and workspaces. See the CleanGreen Microfiber collection at mastermfgco.com.

Question 13

What is ReStor-It?

Accepted Answer

ReStor-It is Master's line for repairing and restoring furniture and surfaces. See the ReStor-It collection at mastermfgco.com for the range.

Question 14

What are ComfortMakers?

Accepted Answer

ComfortMakers is Master's line focused on workspace comfort. See the ComfortMakers collection at mastermfgco.com for the current products.

Question 15

Do you make glides?

Accepted Answer

Yes. Master makes glides for furniture, including High Profile Bell Glides (SKU 70175), to help furniture slide smoothly and protect floors.

Question 16

How do I choose the right caster?

Accepted Answer

To choose a caster: identify your current stem type (threaded, grip ring, or plate-mounted) and measure its length and diameter; pick the wheel by your floor (hard wheels for carpet, soft wheels for hard floors); and check the load capacity and environment. Master's Caster Selection guide and experts can help confirm the fit.

Question 17

Which caster is right for my floor?

Accepted Answer

Match the wheel to your floor: on carpet use HARD wheels; on hard floors (wood, tile, linoleum) use SOFT wheels. Soft wheels reduce noise and help protect floors, while hard wheels can skate and slide on hard floors and chair mats. Always confirm the load rating and that the stem fits your chair.

Question 18

Why does floor type matter for casters?

Accepted Answer

Because, in Master's words, "using the right caster wheels for your flooring is crucial to preventing serious injuries." Hard wheels can skate and slide on hard floors and chair mats, so hard wheels belong on carpet and soft wheels on hard floors.

Question 19

Single or dual wheel casters?

Accepted Answer

Single-wheel casters suit lighter loads and tight spaces. Dual-wheel casters distribute heavier loads more evenly and suit industrial or heavy-duty use.

Question 20

4 or 5 wheel base?

Accepted Answer

A 4-wheel base gives better maneuverability and easy pivoting; a 5-wheel base gives greater stability and support for heavier loads.

Question 21

How do I measure my stem?

Accepted Answer

Identify the stem type (threaded, grip ring, or plate-mounted), then measure its length and diameter so the replacement matches. For grip-ring stems the diameter must match; in most cases a slightly shorter stem still works fine.

Question 22

Do you have safety information?

Accepted Answer

Yes. Master has a Safety page covering how to match wheels to flooring, and Safety Data Sheets are available on the individual product pages or by contacting the team.

Question 23

Do you serve schools?

Accepted Answer

Yes. Master serves Education with products "specifically designed for educational furniture and equipment" to help create "safe, adaptable, and engaging learning environments," from casters to cord management, felt protection, microfiber and doorstops.

Question 24

What products help schools?

Accepted Answer

For schools, Master highlights casters, CordAway wire management raceways, CleanGreen microfiber, Scratch Guard felt & floor protection (including Quiet Feet noise reducers) and doorstops, to keep classrooms safe, quiet and well-kept.

Question 25

What industries do you serve?

Accepted Answer

Master serves Education, Medical, Technology, Office and Home Office, Janitorial Supply, and GSA, with product lines suited to each.

Question 26

Do you work with government or GSA?

Accepted Answer

Yes. Master proudly supports GSA requisitions, so government buyers can source its products through established channels.

Question 27

Can you do bulk or institutional orders?

Accepted Answer

Yes. Master offers a Buy in Bulk option and you can Talk to a Master Expert for institutional or large orders. Leave your details here and the team will follow up.

Question 28

What floor protection do you offer?

Accepted Answer

Master's Scratch Guard felt & floor protection helps protect floors from scratches and scuffs, and Quiet Feet noise reducers (100 per pack) quiet furniture while protecting floors. Glides round out the floor-care line.

Question 29

What is Scratch Guard?

Accepted Answer

Scratch Guard is Master's felt and floor-protection line, felt pads and protectors that guard hard floors from scratches caused by furniture.

Question 30

What are Quiet Feet?

Accepted Answer

Quiet Feet are Master's noise reducers (sold 100 per pack) that cushion furniture feet to reduce noise and protect floors, handy in busy classrooms and offices.

Question 31

What doorstops do you make?

Accepted Answer

Master's doorstops include the Giant Foot (SKU 00964), the Giant Foot Magnetic (00966) and the Big Foot (00971, and 00972 in grey), heavy-duty stops built to hold doors in busy spaces.

Question 32

Do you have magnetic doorstops?

Accepted Answer

Yes. The Giant Foot Magnetic doorstop (SKU 00966) is Master's magnetic option for doors with a metal plate.

Question 33

Where can I buy Master products?

Accepted Answer

You can find a retailer near you through "Where to Buy" on mastermfgco.com, Talk to a Master Expert, or Buy in Bulk for larger orders. Leave your details here and the team can point you to the right option.

Question 34

How much do your products cost?

Accepted Answer

Pricing varies by retailer and pack size, so prices aren't listed here. See "Where to Buy" or download the catalog and price list at mastermfgco.com, or contact the team for bulk pricing.

Question 35

Do you have a catalog?

Accepted Answer

Yes. You can download Master's catalog and price list from mastermfgco.com, and there's also a UPC cross-reference list for dealers.

Question 36

How do I become a dealer?

Accepted Answer

Master welcomes dealers. See "Why Sell Master?" and the Master UPC Cross Reference List under Become a Dealer at mastermfgco.com, or contact the team.

Question 37

Do you offer a warranty?

Accepted Answer

Yes. Master backs its products with a warranty, see the Warranty page at mastermfgco.com for the details.

Question 38

How do I contact Master?

Accepted Answer

You can call Master toll-free at 800-323-5513 or direct at 216-641-0500, or reach the team through mastermfgco.com. You can also leave your name and email here and the team will follow up.

Question 39

How do I talk to an expert?

Accepted Answer

Use "Talk to a Master Expert" on mastermfgco.com or call 800-323-5513 for help choosing the right caster or product. You can also leave your details here and an expert will follow up.

Question 40

What are your phone and fax numbers?

Accepted Answer

Master's toll-free line is 800-323-5513, the direct line is 216-641-0500, and the fax is 216-641-0537.

Question 41

Where can I follow Master?

Accepted Answer

Master is on Facebook and LinkedIn. Links are at mastermfgco.com.

Moving your world
since 1951

How can we help?

Why Master

Built for busy spaces

Browse answers by topic

Let's get rolling

Take it to your phone