Ask MAX-Ability

Question 1

What is MAX-Ability?

Accepted Answer

MAX-Ability is a provider of accessibility products, adult-size and child changing tables, accessible restroom fixtures, ADA restroom kits, sensory products and evacuation chairs. Founded in 1993 and based in Asheville, North Carolina, it serves customers across the US and Canada, with a focus on accessibility, dignity and quality of life for people with disabilities and medical conditions.

Question 2

How long have you been in business?

Accepted Answer

MAX-Ability has been in business since 1993, serving the US and Canada from Asheville, North Carolina.

Question 3

Where are you located?

Accepted Answer

MAX-Ability is based in Asheville, North Carolina, and serves customers throughout the US and Canada. You can reach the team toll-free at 800-577-1555.

Question 4

What is MAX-Ability's mission?

Accepted Answer

MAX-Ability describes its focus as accessibility, dignity and quality of life for people with disabilities and medical conditions, helping facilities and families create accessible, dignified spaces.

Question 5

Who do you serve?

Accepted Answer

MAX-Ability serves schools and universities, medical and care facilities, public venues, and homes, anywhere an accessible restroom, changing or sensory solution is needed.

Question 6

What brands do you carry?

Accepted Answer

MAX-Ability carries trusted accessibility brands including Pressalit (including Connect by Pressalit), Protac (sensory), Sova and Evacu-Trac, among others.

Question 7

What products do you offer?

Accepted Answer

MAX-Ability offers wall-mounted and mobile/free-standing adult and child changing tables, accessible bathroom fixtures (height-adjustable sinks, toilets and shower seats, plus grab bars), ADA total restroom kits, Protac sensory products, the Evacu-Trac evacuation chair, Connect by Pressalit, and spare parts. Use the "What are you looking to make accessible?" section on this page to narrow it down.

Question 8

What is Connect by Pressalit?

Accepted Answer

Connect by Pressalit is a monitoring system. MAX-Ability lists it as helping facilities monitor usage and hygiene, prevent misuse and protect the investment, and support safety in unsupervised areas, with alerts for the connected changing table.

Question 9

What is the Sova Ascent?

Accepted Answer

The Sova Ascent is an adult-size universal changing table that MAX-Ability offers. See max-ability.com for the current specifications.

Question 10

Do you sell spare parts?

Accepted Answer

Yes. MAX-Ability offers spare parts for the products it carries, see the Spare Parts section at max-ability.com or contact the team.

Question 11

Do you carry Pressalit products?

Accepted Answer

Yes. MAX-Ability carries Pressalit products, including Pressalit changing tables (such as the Pressalit 3000) and Connect by Pressalit.

Question 12

What changing tables do you offer?

Accepted Answer

MAX-Ability offers adult-size and child changing tables in wall-mounted (fold against the wall) and mobile/free-standing styles, with many models height-adjustable so they rise and lower. Capacities and sizes vary by model.

Question 13

What is an adult changing table and why is it needed?

Accepted Answer

MAX-Ability describes height-adjustable adult changing tables as tables that rise and lower, so the table "lowers to accommodate user transfer." In their framing, this helps wheelchair users keep independence and dignity and protects caregivers from back injury.

Question 14

Wall-mounted or mobile changing tables?

Accepted Answer

MAX-Ability offers both. Wall-mounted tables fold against the wall when not in use and come in fixed or height-adjustable versions; several models are not fixed to the wall, and some of those adjust height too.

Question 15

How much weight can the changing tables hold?

Accepted Answer

Capacities vary by model, and MAX-Ability lists high weight capacities for its adult tables (certain models support in the range of about 440 to 500 lb). For a specific model's rated capacity, see its spec sheet or ask the team.

Question 16

Are the tables height-adjustable or powered?

Accepted Answer

Many of MAX-Ability's tables are height-adjustable, rising and lowering for transfers and caregiver comfort. Power and electrical requirements vary by model, so check the model's specifications.

Question 17

How do I choose the right changing table?

Accepted Answer

MAX-Ability suggests considering your space, the user's needs and the transfer method, and measuring the space carefully. The team can help you select the best model, so share your situation here or request a quote.

Question 18

What is the Total Restroom Kit?

Accepted Answer

MAX-Ability's Total Restroom Kit (its "Most Popular" option) includes an adult changing table of your choice, a height-adjustable sink, and restroom accessories: an ADA Toilet Grab Bar Set (42", 32", 18"), a toilet paper dispenser, a paper towel combination unit and a soap dispenser. It's built to your space and quoted.

Question 19

What's the difference between the Total and Essential kits?

Accepted Answer

Both kits include an adult changing table and the restroom accessories. The Total kit adds a height-adjustable sink; the Essential kit does not include a sink. Optional add-ons include a baby changing table, sanitary napkin dispenser, mirrors and additional grab bars.

Question 20

What accessible bathroom products do you offer?

Accepted Answer

MAX-Ability offers height-adjustable sinks, toilets and shower seats, trolleys and grab bars, with powered, pneumatic or manual options. In the product listings, the adjustable toilet supports up to 440 lb and the adjustable shower seat up to 330 lb.

Question 21

What grab bars are included?

Accepted Answer

The ADA Toilet Grab Bar Set includes 42", 32" and 18" bars. Additional grab bars are available as add-ons; ask the team for the options that fit your restroom.

Question 22

Are your restroom products ADA compliant?

Accepted Answer

MAX-Ability offers ADA-compliant restroom kits and accessible fixtures. For the exact requirements of your project, the team and the Resources section can help confirm the specifications.

Question 23

What sensory products do you offer?

Accepted Answer

MAX-Ability offers Protac deep-pressure sensory products, such as bean bags and the MyRest pillow. Please note: in MAX-Ability's own guidance, Protac products are not medical devices, so consult an occupational therapist for an individual's needs.

Question 24

Are Protac sensory products medical devices?

Accepted Answer

No. MAX-Ability notes that Protac products are not medical devices, and recommends consulting an occupational therapist about an individual's needs.

Question 25

Who are the sensory products for?

Accepted Answer

Protac describes its deep-pressure products as supporting calm and comfort, and MAX-Ability lists a range of settings where they're used. For whether and how they fit a specific person, consult an occupational therapist or qualified professional.

Question 26

What is the Evacu-Trac evacuation chair?

Accepted Answer

The Evacu-Trac CD-8 is a down-only emergency evacuation chair designed to move a person down stairways during an emergency, with a listed capacity of 400 lb. It's the one MAX-Ability line with published pricing, ranging from $250.00 to $3,575.00 across the chair and its accessories.

Question 27

How much does the Evacu-Trac cost?

Accepted Answer

The Evacu-Trac CD-8 and its accessories are listed from $250.00 to $3,575.00. Most of MAX-Ability's other products are sold by quote rather than a fixed price.

Question 28

Do you serve schools?

Accepted Answer

Yes. MAX-Ability positions its products for schools and special-education settings, framing adult changing tables and accessible restrooms around student dignity, ADA compliance and caregiver and staff safety.

Question 29

Why do schools need adult changing tables?

Accepted Answer

MAX-Ability frames adult changing tables for schools around dignity for students who need assistance, meeting accessibility expectations, and reducing the risk of caregiver injury during transfers.

Question 30

What resources do you offer for specifiers?

Accepted Answer

MAX-Ability's Resources section provides Specifications, Installation Drawings, User Guides, CAD/BIM Files, Floor Plans and Signage to help architects and specifiers plan a project.

Question 31

Do you provide CAD or BIM files?

Accepted Answer

Yes. CAD/BIM files, along with floor plans and installation drawings, are available in MAX-Ability's Resources section for planning and specification.

Question 32

Do you provide installation guidance?

Accepted Answer

MAX-Ability provides installation drawings and user guides in its Resources section. Electrical and mounting requirements vary by product, so check the model's documentation or ask the team.

Question 33

How much do your products cost?

Accepted Answer

Most of MAX-Ability's products, tables, kits and fixtures, are sold by quote rather than a fixed price, so the right price depends on your configuration. The one line with published pricing is the Evacu-Trac CD-8 ($250.00-$3,575.00). Request a quote and the team will help.

Question 34

How do I get a quote?

Accepted Answer

Use the Order / Quote Requests page at max-ability.com or call 800-577-1555, or leave your name and email here with a few details and the team will follow up with a quote.

Question 35

Do you accept purchase orders?

Accepted Answer

Yes. MAX-Ability accepts purchase orders. See the purchasing and payment information at max-ability.com or ask the team.

Question 36

Do you charge sales tax?

Accepted Answer

Sales tax applies in certain states. See MAX-Ability's purchasing and payment information at max-ability.com, or ask the team about your order.

Question 37

What warranty do you offer?

Accepted Answer

MAX-Ability provides a Warranty and Returns policy, and the products it carries often include multi-year manufacturer warranties. See the warranty policy at max-ability.com or ask the team for a specific product's terms.

Question 38

How do I contact MAX-Ability?

Accepted Answer

You can call MAX-Ability toll-free at 800-577-1555 or direct at 202-271-0166, or reach the team through max-ability.com. You can also leave your name and email here and the team will follow up.

Question 39

What are your phone and fax numbers?

Accepted Answer

MAX-Ability's toll-free line is 800-577-1555, the direct line is 202-271-0166, and the fax is 707-575-3856.

Question 40

Where can I follow MAX-Ability?

Accepted Answer

MAX-Ability is on Facebook, LinkedIn and YouTube. Links are at max-ability.com.

Access your world

How can we help?

Why MAX-Ability

Dignity in every space

Browse answers by topic

Let's build an accessible space

Take it to your phone